Client Support Professional-Remote

Main Job Tasks and Responsibilities • Answer calls and respond to emails • Handle customer inquiries by phone and/or by email • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Document all call information according to standard operating procedures (when necessary) Education and Experience • High school diploma or equivalent • Proficient computer skills • Proficient in Microsoft Office • Excellent verbal and written communication skills • English language proficiency-fluent English; English/Spanish bilingual; English/French bilingual • Customer service experience preferred but not required • Some experience in a call center or customer service environment preferred but not required • Good data entry and typing skills Key Competencies • Verbal and written communication skills • Listening skills • Problem analysis and problem solving • Able to work with little supervision • Must be dependable • Willingness to assist others • Organizational skills • Attention to detail • Good judgment • Adaptability • The ability to handle stress
Reference : Client Support Professional-Remote jobs

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