Call Center Agent-Remote

Virtualworx Business Solutions, LLC is seeking individuals who are interested in an opportunity to take control of their destiny. The opportunity to enjoy a flexible schedule, enjoy work/life balance and ultimately be your own BOSS. We provide you with the opportunity to work with well known corporations to provide them with call center services from your own office. If this sounds like you, please review the information below and apply TODAY! Your destiny awaits! Main Job Tasks and Responsibilities • Answer calls and respond to emails • Handle customer inquiries by phone and/or by email • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Document all call information according to standard operating procedures (when necessary) Education and Experience • High school diploma or equivalent • Proficient computer skills (Microsoft Office/365, browsers, email, chat, etc.) • Proficient in Microsoft Office • Excellent verbal and written communication skills • English language proficiency-fluent English; English/Spanish bilingual; English/French bilingual • Customer service experience preferred but not required • Some experience in a call center or customer service environment preferred but not required • Good data entry and typing skills Key Competencies • Verbal and written communication skills • Listening skills • Problem analysis and problem solving • Able to work with little supervision • Must be dependable • Willingness to assist others • Organizational skills • Attention to detail • Good judgment • Adaptability • The ability to handle stress Please click apply below and a Virtualworx Business Solutions Representative will contact you.
Reference : Call Center Agent-Remote jobs

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