Salesforce Service Cloud

Position: Salesforce Service Cloud Functional Consultant Location: Cranbury, NJ Duration: 6+ months C2H Interview: Phone Visa: GC/USC     Job location is Cranbury, NJ. Travelling to Houston, TX will be required. Candidates who are not able to relocate onsite to Cranbury, NJ but available for remote work from any location in US and fully willing to travel to NJ, Houston and other US locations whenever required, VSI can consider these resources as well.   The Salesforce Service Cloud Functional Consultant will responsible for conducting business analysis in customer service transformation projects that include operational improvement assessment and business process design. Strong Service Cloud knowledge is required - both functionally and technically - to help clients across multiple industries design, architect and implement improvements to their Service, Field Service and Customer capabilities. We are seeking a Salesforce Cloud Professional to work with business process and development teams to design, implement and deploy Salesforce Service Cloud applications to a wide variety of clients at the enterprise level. The candidate will be responsible for defining business requirements, as well as developing functional designs to create and effectively demonstrate solutions that address customer requirements. Candidates should be able to facilitate solution design trade off sessions that evaluate potential design options and balance business value against the cost of development and ongoing maintenance effort. Candidates should have an understanding of Contact Centers and/or Field Service and the key operational metrics and performance indicators used to manage a Customer Service environment. Candidates should possess knowledge of the relationship between a Customer Service environment and other Business units. Candidates should have knowledge of one or more key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management.   Candidate must be willing and able to travel domestically approximately 80% of the time.   Key responsibilities may include: Contribute to the pre-sales process and work with Visionet prospects to help define the implementation roadmap Contributing to project teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams. Driving collaborative Customer Service business process, business requirements and functional design discussions with clients, focusing on business value to make real-time design decisions Supporting change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end users Collaborating with other Customer & Channels and Visionet Technology practitioners to develop points of view and assets that promote Visionet business in Salesforce.   Basic Qualifications Minimum of 2 years of Contact Center, and Customer Service experience Minimum of 2 years of experience in Salesforce.com with a focus on Service Cloud and/or Field Service Lightning Minimum of 4 years of consulting experience Minimum of 3 years of requirements gathering and design experience, including process mapping and gap analysis Minimum of 4 years of functional understanding of leading CRM and Customer Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow, or Microsoft Dynamics CRM Preferred Skills Salesforce Certifications (3 or more) including Service Cloud Experience implementing Service Cloud enterprise integration architectures Experience designing Service Cloud integration solutions Strong knowledge of Salesforce architecture components - sales, service and marketing clouds    
Reference : Salesforce Service Cloud jobs

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